Staff conflict is usually a much-dreaded scenario in the workplace and something that many people avoid at all costs. However, fear of conflict can be a problem in itself – so much so that it is described as one of the five workplace ‘dysfunctions’ by leadership guru Patrick Lencioni in his bestselling book, ‘Five dysfunctions of a team’.
‘Conflict is a fact of life’, says People Puzzles HR Director Jude Owens. ‘When you interact with people, at some point it is inevitable.’ Jude believes that while conflict is often perceived as negative, it can be a driver for positive change. ‘I sometimes call it productive challenge,’ she says. ‘Sometimes all you are doing is challenging.’Read More