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Carol is a highly experienced HR Director, having operated across numerous market sectors, and worked in a diverse range of organisations. Carol’s expertise is in getting to the heart of what an organisation is aiming to achieve, and aligning, developing and growing the people to achieve this.
Carol’s extensive career started in retail, where her passion for pace, change, customer focus and delivering outstanding service developed. Working in this industry, she experienced how speedily consumer preferences can change and how important it is for businesses to be able to anticipate and respond to this to keep up with the market. Following a short stint working in higher education, Carol moved into Financial Services where she led the people elements of business transformation and business start-up projects. Continuing to work in consumer facing businesses, Carol stepped into the HR Director role at the NEC in Birmingham, the crown jewel of the West Midlands. Leading the people elements of the largest transformation piece the organisation had been through, Carol and her executive colleagues successfully built a modern, agile and dynamic business ready for growth and new markets.
Carols move into consultancy has enabled her to work nationally and internationally for small businesses, large corporations, and charities. She is able to bring her insight to what is working in a business from a people perspective, and what transformation needs to happen to bring even greater success. Her motivation is seeing businesses thrive – to be the best they can be, and for the people within to grow and succeed.
Carol trained as a coach at Henley Business School, and is trained in NLP and in Alchemy. She has worked with the Prince’s Trust, mentoring young people starting their own businesses, and is on the governing body of her son’s school.
She has 3 children who she is immensely proud of and loves learning from their experiences of life! She is a keen runner, and spends a lot of time in the outdoors with her dog and helping look after her daughter’s horse.