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Claire Merton

Claire Merton

People Director

07816 778 252

[email protected]

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Claire is a pragmatic strategic and operational HR Professional (MCIPD) who believes that is people that make a business successful. Claire has over 18 years experience supporting leaders in achieving business goals.


Claire has been an HR professional for over 18 years spanning different industries and both unionised and non-unionised environments. Claire prides on her ability to adapt and support the people agenda in large plcs, medium sized PE backed entrepreneurial businesses and privately owned companies focused on growth. Claire has worked in hospitality, cloud services – professional services, sales, outsourcing, retail, warehousing, legal and financial services.

Claire is an HR generalist that has had the opportunity to support the transformation of businesses throughout her career. Her time as Head of HR for what was initially a mobile phone gave Claire the opportunity to lead significant cultural change, acquisition of new technical skills and Leadership development in order to transform into a Cloud Services provider which provided business solutions to SME’s. Claire has a significant amount of ER experience, her experience of TUPE has been through outsourcing and mergers and Acquisitions, Claire also led the ER and Change function at Shop Direct as they removed paper from the customer journey and become an e-tailer, leading to significant product and revenue growth.

Claire has a proven ability to work closely with the Executive team within businesses developing people strategies that support the business ambitions. As HR Director for One Advice Group Claire was instrumental in the FCA authorisation of the business and the subsequent acquisition. In her last role as Head of HR at Together, Claire led the design of the organisational structure and people agenda to support lending growth and the customer journey transformation.

What others say about Claire

“Claire joined the management team of One Advice Group as Group HR Director (where I was CEO) and we worked closely together for nearly 4 years. Regulation meant that we needed to enhance our training processes and procedures particularly around assurance and compliance (companywide). In addition, we needed to evolve our culture as the company moved to more becoming more advisory. Claire played a leading role in designing and rolling out these programs. She is particularly strong at communication and the use of online (e.g. glassdoor). I always found Claire’s advice to be pragmatic and commercial. She manages to combine being very efficient and effective while having time for everyone. If the circumstances were appropriate then I would like to work with Claire again in the future, as she adds value.” Matt Cheetham, CEO, One Advice Group

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