Talent Retention

Your most talented people can unexpectedly walk out the door and have a huge impact on your business. We can help you keep your best performers – critical to business success.

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Keeping talent is business critical

Employees with a good fit, high engagement and 10+ years at an organisation perform 18% higher than the average employee and 35% higher than a worker who lacks all three elements.

All of those three elements can be tricky to find! Finding a good fit is the first challenge. The second is keeping them motivated and engaged, and the third is keeping them for a long time.

Employees don’t leave a job, they leave a manager, and your managers can have a huge impact on the most common reasons why people choose to leave:

  • Career advancement or promotional opportunities: 32%
  • Pay/Benefits: 22%
  • Lack of fit to the job: 20%
  • Management or the general work environment: 17%
  • Flexibility/scheduling: 8%
  • Job security: 2%

Improving Employee Retention

People Puzzles are experts in improving talent retention. It isn’t an overnight fix but requires a retention strategy and careful planning.

Our interventions include:

  • Ensure people with the right skills are in the right roles
  • Train and develop managers to improve their skills and approach
  • Improve work/life balance including methods such as flexible working times or remote working where possible
  • Improve communication and engagement across the business
  • Define and share a culture that suits the business
  • Upskill your staff to provide career advancement opportunities

Succession Planning

Healthy businesses don’t just focus on who is working today and what skills they have now; they keep an eye on the future, and where the business is going. That means a focus on both managing performance and looking ahead at succession planning.

Our succession planning process

Our UK-based People Directors can help you with succession planning in the workplace. We will work with you to:

  • Understand and articulate what makes a great supervisor, team leader or manager
  • Evaluate staff – where they are today and where they could get to
  • Give opportunities to people to test and develop their leadership and management skills
  • Provide training and development to your star performers
  • Move people up in the organisation – it’s crucial to have strong deputies in place as you expand or in case people leave

Benefits of succession planning for your business

Succession planning and talent management are crucial for:

  • Business contingency and continuity
  • Giving your staff career development opportunities
  • Making the most of your brightest and best team members
  • Building loyalty and long-term knowledge in the team
  • Steering a steady ship with low staff turnover
  • Improving employee retention

Contact us to see how we can help to improve talent in your business, ensuring your people are perfectly placed, and that they stick around.

Strategic HR

People have the biggest impact on the success of any business. We create, support and deliver people management strategies that accelerate your business growth.

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Our Team

Our People Directors work in local teams across the UK. So you can work with someone already working with businesses in your area.

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Case Studies

The best people to explain the impact we can have on your business are our clients. Take a look through our Case Studies.

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See what our clients say!

Every team leader can now make decisions in line with the vision

Roy Bowie, Managing Director, GreenBlue Urban

I used to have the view that HR was managing difficult cases and moving people on with occasional recruitment support. But what People Puzzles does is so much more than that. It’s about the development of the business and its people as a whole which has been the biggest eye opener for me.

Janet and People Puzzles have been invaluable to me and my Senior Team.

Dave Henderson, Group CEO, Direct Voice and Data

Janet spent time understanding our business needs and aspirations, then developed a people management strategy which she continues to oversee and deliver. Janet also provides 1-2-1 coaching to the SMT- she is professional, proactive and friendly and we are extremely pleased with the support and advice we have received. Janet is always available and quick to respond, the guidance and assistance given allows us to feel confident we’re approaching any HR matters the right way. I would happily recommend Janet to any business who needs HR support.

Alison only worked for us part-time but had a full-time presence and influence.

Duncan Forbes, Interim CEO, Valleys to Coast

Alison was always a sound, reliable and expert source of practical advice and made things happen. She has a good sense of humour and was very easy to work with. She acted as the sounding board that every Chief Executive needs, supporting the Board to deal with some difficult HR issues. She was a vital source of calm at the outbreak of the COVID pandemic as we grappled with the impact on the organisation and our team. I would strongly recommend her as a strategic HR advisor as she would be an asset to any Executive team, providing effective support and expert advice.

Lynn's approach is refreshing and ensures you get where you want to be much quicker than we would otherwise.

Tony Passmore, CEO, Passmore Group

Lynn has worked as our HR consultant for the last year and has helped us bring structure to our HR systems & processes – she has reviewed all our procedures as well creating new ones and for sure the Company and it’s people have benefited. Her matter of fact approach is refreshing and ensures you get where you want to be much quicker than we would otherwise. She is a hands on ‘do-er’ who gets things done and I recommend her to anyone who needs some real expertise in their HR.

Working with Gill has helped us develop a People Plan which goes beyond compliance

Bernard Sellars, Managing Director, Lindum Packaging

Working with Gill from People Puzzles has helped us develop a People Plan which goes beyond compliance – it has helped us as a team to achieve greater alignment and engagement with the business strategy and goals.

I found the personal development coaching I received from Lynn to be very beneficial.

Alex Calvert, Marketing and PR Account Manager, Intandem Communications Ltd

I found the personal development coaching I received from Lynn to be very beneficial. Lynn helped me to work on some very clear objectives with a good balance of supportiveness and knowing when to challenge and push me out of my comfort zone!

We are now in a strong position from a people perspective, to leverage the next 6 months and beyond

Craig Bennett, CEO, Sigma Group

Paula developed a clear People plan and road map, which has significantly moved us on. She has developed the existing HR team, and has ensured that we have progressed quickly on all the strategic initiatives that we identified. I’m confident that based on the last 6 months, with Paula’s input and contribution, we are now in a strong position from a people perspective, to leverage the next 6 months and beyond.

A very professional team

Chris Morling, Founder & CEO, Money.co.uk

It’s been brilliant to have such knowledgeable consultants help us to empower our people. Stuart and Sophie were incredibly flexible, adapting their services to our business and existing culture. I’d highly recommend People Puzzles.

Shifted my view of HR!

Gavin Pooley, Managing Director, Liquidline

I used to think that HR was all about employment law compliance and managing the administration basics. I didn’t get the hugely positive impact strategic HR could make to the business – I do now!’

Transformed my understanding

Managing Director, B2B Supplies and Support Services

Having Alison on the team is like having another MD/MBA in the business. She has totally transformed my understanding of HR.

Fantastic support!

Kerry Berry, Director, S&K Berry Associates LLP

Lynn has been a fantastic support to us and an ongoing fountain of knowledge. If you have a business and/or staff you need to take care of, you need a Lynn on your team!

Such a detailed process

Sue Ford, Director, Bridge Case Management

Lynn ran a detailed process and I wasn’t allowed to get away with anything – All relevant issues were included and dealt with objectively.

We’ve accomplished a lot!

Joseph Carr, Managing Director, Carrs Pasties

This is an inspiring story and it’s all true. I can’t believe it’s about us! We’ve accomplished a lot over the last 18 months.

Helping us shape the business

Stuart Hill, CEO, WNDirect

Carole has helped me and the business massively and added real value while helping us shape the business.

Vee has now been Albany's HR Director for a year, and has delivered a huge amount for the company

Bertie Kerr, Managing Director, Albany Associates Ltd

Vee started with a baseline study of where we were. She then presented a work plan to deliver over the coming months, and while some priorities have changed it is impressive to look back and see how much has been achieved. She has become a trusted member of the senior team, providing advice and guidance on difficult topics, and is regularly consulted by the staff for her input.

Alison joined Valleys to Coast in March 2019 on an interim basis and 18 months later is still with us!!

Joanne Oak, Chief Executive Officer, Valleys to Coast Housing

Alison has been instrumental working with me to recruit to a permanent role. Alison’s approach has been one of partnership, contributing as part of the strategic leadership team, which has been critically important given the turbulence the organisation has been through. Alison is always available, responsive and I would highly recommend her from expert HR support to

Over the last 3 years, People Puzzles has helped build a very strong people culture at the RVT Group

Phil Dupont, Director, RVT Group

We now have a clear Vision for the Companies 5 Pillars, In-house manager, leadership ‘Power 90’ Training and a rhythm of key meetings throughout each year. This has had a direct contribution to the significant growth of the company in the last 3 years… With this support from People Puzzles continuing, the company continues to grow both financially and culturally for the benefit of all.

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