Our Approach

Every business is different but people are key to the success of each one. We have a clear, proven process which flexes to your specific needs.

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We Are Hiring

Join our team of People Directors, get a better work life balance and still earn a board level salary

How We Work

Over the last 10 years, we have worked with more than 1,000 businesses who knew they could be more successful but were being held back by their people puzzles.

We know that when everyone is pulling in the same direction, the result is efficiency, success and ultimately, increased profit. We have a proven process that delivers results and enables our People Directors to start adding value immediately.

  • 1. Tell us your aspirations Chat with a regional expert to see how we can help
  • 2. Meet your People Director – You’ll be matched a People Director in your area
  • 3. Run through our Discovery – We’ll develop a Work Plan together to move your business forward
  • 4. See the results – Your People Director will partner with you to achieve your goals

During the initial consultation meeting, our Regional Director finds out about your business vision, goals and aspirations. We will then introduce you to a local, hand-picked People Director who will be working with you on a flexible, long-term basis.

They kick off with our People Puzzles Discovery, a 2-5 day immersion in your business, where they ask a lot of questions and find out what is really going on. They will get to grips with how the business operates, the ambitions and aspirations of the people who run it, and the responsibilities and opinions of the team.

The discovery process focuses on six key areas of HR:

  • Business Strategy
  • Leading
  • Culture
  • Talent
  • Structure
  • People Processes

All that information leads to a comprehensive Action Plan: a proactive, strategic plan that will help your organisation to deliver the business plan.

The plan will:

  • Set out our recommended actions and the time required to achieve them.
  • Prioritise HR issues that have the biggest impact on the business.
  • Be flexible, and based on a budget that suits you.

This becomes a rolling People Plan, ensuring that quarter by quarter you get strategic HR input and guaranteed delivery against milestones proving the value of our service.

You will see the evidence of our work in your daily business life: our CEOs tell us they worry less about people challenges, are confident in the succession of the business, and not only deliver the growth they want, but often commit to growing at a faster rate than they thought could be possible.

To find out more about our process, don’t hesitate to contact our team today.

Strategic HR

People have the biggest impact on the success of any business. We create, support and deliver people management strategies that accelerate your business growth.

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Our Team

Our People Directors work in local teams across the UK. So you can work with someone already working with businesses in your area.

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Case Studies

The best people to explain the impact we can have on your business are our clients. Take a look through our Case Studies.

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12 Boxes Quick Contact

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See what our clients say!

Lynn's work as our trusted HR consultant and my mentor has been absolutely invaluable.

Oktawia Ellis, HR Manager, We Seal

I have the distinct pleasure of working with Lynn at People Puzzles. Her work over the last few years as our trusted HR consultant and my mentor has been absolutely invaluable. Lynn is an expert in her field, she is very knowledgeable, encourageing, supportive, and an effective leader. She is also really funny and a pleasure to be around! I learned a lot from Lynn and I would strongly recommend her.

The impact Lynn has already had on our challenges are beyond my expectations

James Laxton, Managing Director, Laxtons

I have only been working with Lynn for 6 months but the impact she has already had on the challenges we gave her are beyond my expectations and those of my senior leadership team. She has engaged with all our staff and her people approach is a breath of fresh air for the business. The HR support she has given me has made some very difficult issues appear straight forward and she has given me a new lease of life in the business. We would not have been able to get to where we are now without her wealth of experience and hands on people approach and I am excited to see what the future brings working with Lynn.

Every team leader can now make decisions in line with the vision

Roy Bowie, Managing Director, GreenBlue Urban

I used to have the view that HR was managing difficult cases and moving people on with occasional recruitment support. But what People Puzzles does is so much more than that. It’s about the development of the business and its people as a whole which has been the biggest eye opener for me.

People Puzzles has become a trusted partner providing valuable scrutiny of our HR practices.

Crawford Knott, Managing Director, Hawk Training

Our workforce and people planning strategy needed developing and there was a clear need to better articulate our strategy to our colleagues. Doing the People Puzzles Discovery, allowed us to gain an objective view of where we were as a business in terms of our people and where we needed to develop in order to meet our goals. The output highlighted we needed to better define our vision, mission, values and strategy to enable our people to live and breathe them. Kerry worked closely with us to provide solutions and an HR work plan to support implementation. I would certainly recommend a Discovery from People Puzzles if you want to gain a clear insight as to where you need to develop your HR strategy, or to implement one if it’s something you don’t have already.

Janet and People Puzzles have been invaluable to me and my Senior Team.

Dave Henderson, Group CEO, Direct Voice and Data

Janet spent time understanding our business needs and aspirations, then developed a people management strategy which she continues to oversee and deliver. Janet also provides 1-2-1 coaching to the SMT- she is professional, proactive and friendly and we are extremely pleased with the support and advice we have received. Janet is always available and quick to respond, the guidance and assistance given allows us to feel confident we’re approaching any HR matters the right way. I would happily recommend Janet to any business who needs HR support.

Alison only worked for us part-time but had a full-time presence and influence.

Duncan Forbes, Interim CEO, Valleys to Coast

Alison was always a sound, reliable and expert source of practical advice and made things happen. She has a good sense of humour and was very easy to work with. She acted as the sounding board that every Chief Executive needs, supporting the Board to deal with some difficult HR issues. She was a vital source of calm at the outbreak of the COVID pandemic as we grappled with the impact on the organisation and our team. I would strongly recommend her as a strategic HR advisor as she would be an asset to any Executive team, providing effective support and expert advice.

Lynn's approach is refreshing and ensures you get where you want to be much quicker than we would otherwise.

Tony Passmore, CEO, Passmore Group

Lynn has worked as our HR consultant for the last year and has helped us bring structure to our HR systems & processes – she has reviewed all our procedures as well creating new ones and for sure the Company and it’s people have benefited. Her matter of fact approach is refreshing and ensures you get where you want to be much quicker than we would otherwise. She is a hands on ‘do-er’ who gets things done and I recommend her to anyone who needs some real expertise in their HR.

Working with Gill has helped us develop a People Plan which goes beyond compliance

Bernard Sellars, Managing Director, Lindum Packaging

Working with Gill from People Puzzles has helped us develop a People Plan which goes beyond compliance – it has helped us as a team to achieve greater alignment and engagement with the business strategy and goals.

I found the personal development coaching I received from Lynn to be very beneficial.

Alex Calvert, Marketing and PR Account Manager, Intandem Communications Ltd

I found the personal development coaching I received from Lynn to be very beneficial. Lynn helped me to work on some very clear objectives with a good balance of supportiveness and knowing when to challenge and push me out of my comfort zone!

We are now in a strong position from a people perspective, to leverage the next 6 months and beyond

Craig Bennett, CEO, Sigma Group

Paula developed a clear People plan and road map, which has significantly moved us on. She has developed the existing HR team, and has ensured that we have progressed quickly on all the strategic initiatives that we identified. I’m confident that based on the last 6 months, with Paula’s input and contribution, we are now in a strong position from a people perspective, to leverage the next 6 months and beyond.

A very professional team

Chris Morling, Founder & CEO, Money.co.uk

It’s been brilliant to have such knowledgeable consultants help us to empower our people. Stuart and Sophie were incredibly flexible, adapting their services to our business and existing culture. I’d highly recommend People Puzzles.

Shifted my view of HR!

Gavin Pooley, Managing Director, Liquidline

I used to think that HR was all about employment law compliance and managing the administration basics. I didn’t get the hugely positive impact strategic HR could make to the business – I do now!’

Transformed my understanding

Managing Director, B2B Supplies and Support Services

Having Alison on the team is like having another MD/MBA in the business. She has totally transformed my understanding of HR.

Fantastic support!

Kerry Berry, Director, S&K Berry Associates LLP

Lynn has been a fantastic support to us and an ongoing fountain of knowledge. If you have a business and/or staff you need to take care of, you need a Lynn on your team!

Such a detailed process

Sue Ford, Director, Bridge Case Management

Lynn ran a detailed process and I wasn’t allowed to get away with anything – All relevant issues were included and dealt with objectively.

We’ve accomplished a lot!

Joseph Carr, Managing Director, Carrs Pasties

This is an inspiring story and it’s all true. I can’t believe it’s about us! We’ve accomplished a lot over the last 18 months.

Helping us shape the business

Stuart Hill, CEO, WNDirect

Carole has helped me and the business massively and added real value while helping us shape the business.

Vee has now been Albany's HR Director for a year, and has delivered a huge amount for the company

Bertie Kerr, Managing Director, Albany Associates Ltd

Vee started with a baseline study of where we were. She then presented a work plan to deliver over the coming months, and while some priorities have changed it is impressive to look back and see how much has been achieved. She has become a trusted member of the senior team, providing advice and guidance on difficult topics, and is regularly consulted by the staff for her input.

Alison joined Valleys to Coast in March 2019 on an interim basis and 18 months later is still with us!!

Joanne Oak, Chief Executive Officer, Valleys to Coast Housing

Alison has been instrumental working with me to recruit to a permanent role. Alison’s approach has been one of partnership, contributing as part of the strategic leadership team, which has been critically important given the turbulence the organisation has been through. Alison is always available, responsive and I would highly recommend her from expert HR support to

Over the last 3 years, People Puzzles has helped build a very strong people culture at the RVT Group

Phil Dupont, Director, RVT Group

We now have a clear Vision for the Companies 5 Pillars, In-house manager, leadership ‘Power 90’ Training and a rhythm of key meetings throughout each year. This has had a direct contribution to the significant growth of the company in the last 3 years… With this support from People Puzzles continuing, the company continues to grow both financially and culturally for the benefit of all.

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