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Fractional People Director
Michelle is a warm, entrepreneurial and action orientated HR professional who thrives on working with organisations to support them getting the best out of their people.
Summary
With 20 years multi sector experience in both established blue-chip, FTSE100 companies, start-ups and SMEs in industries ranging from Commerce, Real Estate, Architecture, Media, Research, Fintech and PR, Michelle confidently grasps issues, quickly resolving with a pragmatic and commercial approach. Michelle is used to working with owner managed businesses and also larger group owned companies.
With strong generalist experience. Michelle advises clients on all areas of HR. She manages projects spanning the employee journey; delivers Leadership Development programmes, resolves complex employee relations issues, creates organisational structures, handles TUPE transfers, manages restructures and is experienced with delivering Lencioni programmes and behavioural assessments of teams amongst many other matters.
Currently Michelle is collaborating with a number of clients as their trusted senior advisor on both operational and strategic matters and is an embedded member of their team. A firm believer in leading by example, immersing herself into a business she will seek to partner with the leaders to create a positive working environment. Michelle sits on Boards and Management Teams in some of her clients.
Prior to joining the People Puzzles team she earned her stripes in global blue chip environments, media and an early stage tech businesses. Michelle has gained a BSc in Psychology & an MSc in Human Resource Management. When she is not immersed in her clients Michelle has a full family life which also keeps her very busy!
What Others Say About Michelle
- "Michelle has been an essential part of the growth and success of Stella & Dot in Europe. She has been a true partner to build the European and local teams. Michelle gets under the skin of the business and understands what is required to be successful at Stella & Dot. Michelle is a huge asset and partner.” Kathleen Mitchell, VP EMEA of Stella and Dot
- "As well as being an incredibly buoyant person, Michelle has guided Bright Partnerships through many complex people challenges. Michelle offers as much or as little guidance as you need, and we have worked with her from a period of establishing best practice (HR processes, Internal Engagement, Learning & Development) to the current day when it might simply be a quick call to double check our own internal approach to an imminent change. Her pragmatic approach is extremely valuable, and she has played a part in the past few tricky years helping our agency become renowned for its‘ Bright culture, allowing us to attract and retain the best talent in the industry." Clare Foot, Co-Founder and Partner of Bright Partnerships
- "Michelle joined us during a period of significant growth and massively helped us to professionalise the way we work together. She has introduced processes that have led to successful hiring, fantastic team retention and most importantly an improvement in the happiness of our team and culture. This has all led to us gaining third-party recognition that we are one of the best places to work in the media and advertising industry. I would highly recommend working with Michelle." Alistair Hill, Co-Founder and CEO of On Device Research
- "Although we have an internal HR department, working with Michelle as an external HR advisor for over 5 years has been massively beneficial. Michelle has been able to provide an external, experienced voice to a range of topics and by working on a long-term basis, she understands the dynamics and people in the business and can factor that in to the solutions suggested. Michelle has worked with our Leadership Team and Senior Managers delivering training and development using Lencioni 5 Behaviours and DiSC profiling. These workshops have enabled us to perform better as leaders & managers across our business." Robert Ginsberg, Managing Director of HiB Ltd
- "We turned to People Puzzles when we outsourced our HR function two and a half years ago, and we were immediately impressed with Michelle’s confidence, warmth and her general approach to looking after our people. She quickly became a trusted adviser to the executive team and just as importantly, a trusted confidant of the wider team. We are a relatively small business with a close team of high performing professionals and with Michelle’s help, we have managed to nurture talent, and attract and retain key staff. In our difficult moments, she has provided calm, clear and decisive advice and we are grateful for her contribution." General Counsel and Head of Operations, London-based Real Estate Asset Manager
- "Michelle joined United Fitness Brands at a time of rapid growth and expansion. She led us through a TUPE process and merging of businesses with a clear plan. She provided valuable insight and advice and we welcomed her experience in handling sensitive matters. She ensured we put our people first as well as being commercial and pragmatic. As we bedded into our larger organisation, Michelle continued to be our outsourced HR partner and played a key part in supporting both the Board & the C Suite and was able to navigate a complex and fast paced environment with a warm, professional and capable approach." Robert Rowland, Co-Founder of United Fitness Brands
- My Mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humour, and some style - Maya Angelou - "If asked to articulate the qualities that I feel Michelle characteristically displays during every encounter, the above quote would immediately spring to mind. During the past months, it has been a sheer delight to work alongside you and have access to your considerable knowledge in planning strategy and operations. Also, having a sounding board to discuss the best approach has been invaluable, as I have sought to identify the best altitude in which to operate at the Bright Agency." Ian Whilby, Non Executive Director, The Bright Agency
- "Michelle provided great support throughout a difficult HR situation for me. She's both knowledgeable and experienced and helped me navigate through offering great advice whenever a hurdle arised. Michelle's communication was fast and she was on hand whenever I needed. Above all, her positive nature kept me calm when my anxiety levels were high. Managing a business and team on your own can be very lonely so knowing you have the support of someone like Michelle is invaluable." CEO, Beauty & Lifestyle Industry
Recent Works
- Does your sales team’s ‘selling style’ match your customers’ ‘buying style’?
- Variety, agility and professional growth with People Director Michelle Lustig
- Measuring Success with OnDevice – Transforming talent retention & culture through people planning
- Illustrating success: how strategic HR helped ensure a Bright future
See what our clients say!
Your support was instrumental in us delivering a successful consultation
Director of Finance, National Hair & Beauty Federation
Following the completion of our restructure, I wanted to get in touch to say thank you. Your support was instrumental in us delivering a successful consultation. We are extremely grateful for your measured and sound advice, helping us to navigate such a sensitive situation, and we look forward to working with you again in future .
Lynn guided me out of my comfort zone to help me achieve my goals
Samantha Freeman, Management Accountant, Wirtgen Group
I could not recommend Lynn more, she guided me out of my comfort zone to help me achieve my goals and to think about things from an alternative perspective. I have also had a few people comment on the positive changes they can see in me which is a result of our sessions.
Sarah is a trusted advisor and sounding board to both me and my team.
Claire Watkin, Managing Director, Trendsetter
Working with People Puzzles has enabled me to step out of the day to day running of the business and concentrate on our future strategic direction. Sarah has helped us focus on how we develop our future leaders, cross team collaboration, and enhance overall business performance, as well as supporting the achievement of B Corp status.
The achievements of the People Strategy have made a measurable difference.
Craig Bennett, Chief Executive Officer, Sigma
I can't thank Paula enough for all her support over the last 3 years. Her time with us turned out to be much longer than any of us expected but I guess this reflects the extraordinary events and circumstances we’ve encountered since 2019. The achievements of the People Strategy over this period have made a measurable difference to colleague engagement and has helped Sigma transition our people policies from that of an SME into market leading large corporate. Thank you.
Lynn was always positive and listened when it mattered
Coaching Client – Wirtgen Limited
I cannot give Lynn enough thanks for the help that she gave me to better understand myself and help me find the answers to some tough questions. Lynn was always positive and listened when it mattered, Thanks again Lynn.
I have been able to build a proactive relationship with Pauline
Amy Fisher, MD, Doby Verrolec
I have been able to build a proactive relationship with Pauline. I came into this role last year with an agenda for growth and we have been working together across employee engagement, contacts and policies.
Pauline developed our people strategy with a robust methodology
Jeremy Royle, MD, YourNRG
Pauline’s hands on approach helped us to build on the work we have already taken and develop our people strategy with a robust methodology to meet the current needs and future growth of the business.
Working closely with one local and very knowledgeable person
Amy Fisher, MD, Doby Verrolec
The real benefit of People Puzzles is that your business and industry sector needs are matched with one of the People Puzzles Directors. This means you work closely with one local and very knowledgeable person who can quickly understand the people needs of the business.
Working with Sarah has been a rewarding, productive and an educational experience
Chief Operating Officer, Salford Primary Care Together
We wanted to understand more about what was driving our organisational culture, key risks and issues, what our priorities should be, and to understand what we could achieve with our limited resources. Sarah brought commitment, pragmatism, and positivity to our challenges which helped us achieve many of our goals including organisational restructures, re-design of several key HR processes and upskilling of our teams.
Pauline has very quickly gotten to grips with Your NRG.
Managing Director, Your NRG
Pauline has very quickly gotten to grips with Your NRG, and has brought to our attention some processes that need our focus as a result of our recent rapid growth. We are pushing on with the more pressing operational day-to-day strategies and initiatives whilst also educating the SMT on their overall understanding of ‘cradle to grave’ employment. Pauline continues to work diligently and tirelessly for Your NRG and I am delighted to have her ongoing support alongside us as we continue on our journey to realise our levels of ambition.
Shaun changed the way we approach our senior meetings and helped develop our strategy.
Chair, Regular Cleaning
Shaun worked closely with me and the senior team and taught us a lot. He changed the way we approached our senior meetings and helped us develop our strategy. Shaun dedicated time for each team member and encouraged, educated and guided them to be the best they can be. We achieved so much in the time we worked with Shaun and he has helped to change our focus from working in the business to working on the business giving us time to dedicate to the progression of the teams that make up the rest of our family.
Jill has worked on many projects as our part time HR Director.
Founder, Aura
One was around sick days which she has now reduced by 75%. This has significantly minimised the disruption it was causing.
Stewart's work has been a major factor in helping us achieve our ambitious targets.
Gerry Simmonds, Safpro
Stewart helped to align our senior team around business goals and implemented clear people plan has been a major factor in helping us achieve our ambitious targets. We have grown 20% over the past two years and with the team we now have in place this growth is set to continue.
Lynn's work as our trusted HR consultant and my mentor has been absolutely invaluable.
Oktawia Ellis, HR Manager, We Seal
I have the distinct pleasure of working with Lynn at People Puzzles. Her work over the last few years as our trusted HR consultant and my mentor has been absolutely invaluable. Lynn is an expert in her field, she is very knowledgeable, encourageing, supportive, and an effective leader. She is also really funny and a pleasure to be around! I learned a lot from Lynn and I would strongly recommend her.
The impact Lynn has already had on our challenges are beyond my expectations
James Laxton, Managing Director, Laxtons
The impact Lynn has already had on the challenges we gave her are beyond my expectations. She has engaged with all our staff and her approach is a breath of fresh air for the business. The support she has given me has made some difficult issues appear straight forward and she has given a new lease of life in the business. We would not have been able to get to where we are now without her wealth of experience and hands on people approach and I am excited to see what the future brings working with Lynn.
Every team leader can now make decisions in line with the vision
Roy Bowie, Managing Director, GreenBlue Urban
I used to have the view that HR was managing difficult cases and moving people on with occasional recruitment support. But what People Puzzles does is so much more than that. It’s about the development of the business and its people as a whole which has been the biggest eye opener for me.
A trusted partner providing valuable scrutiny of our HR practices.
Crawford Knott, Managing Director, Hawk Training
Our workforce and people planning strategy needed developing, there was a clear need to better articulate our strategy. Doing the People Puzzles Discovery, allowed us to gain an objective view of where we were as a business and where we needed to develop in order to meet our goals. The output highlighted we needed to better define our vision, mission, values and strategy to enable our people to live and breathe them. Kerry worked closely with us to provide solutions and a plan to support implementation. I would certainly recommend a Discovery from People Puzzles if you want to gain a clear insight as to where you need to develop your strategy, or to implement one if it’s something you don’t have already.
Janet and People Puzzles have been invaluable to me and my Senior Team.
Dave Henderson, Group CEO, Direct Voice and Data
Janet spent time understanding our business needs and aspirations, then developed a people management strategy which she continues to oversee and deliver. Janet also provides 1-2-1 coaching to the SMT- she is professional, proactive and friendly and we are extremely pleased with the support and advice we have received. Janet is always available and quick to respond, the guidance and assistance given allows us to feel confident we’re approaching any HR matters the right way. I would happily recommend Janet to any business who needs HR support.
Alison only worked for us part-time but had a full-time presence and influence.
Duncan Forbes, Interim CEO, Valleys to Coast
Alison was always a sound, reliable and expert source of practical advice and made things happen. She has a good sense of humour and was very easy to work with. She acted as the sounding board that every Chief Executive needs, supporting the Board to deal with some difficult HR issues. She was a vital source of calm at the outbreak of the COVID pandemic as we grappled with the impact on the organisation and our team. I would strongly recommend her as a strategic HR advisor as she would be an asset to any Executive team, providing effective support and expert advice.
Lynn's approach is refreshing and ensures you get where you want to be much quicker than we would otherwise.
Tony Passmore, CEO, Passmore Group
Lynn has worked as our HR consultant for the last year and has helped us bring structure to our HR systems & processes – she has reviewed all our procedures as well creating new ones and for sure the Company and it’s people have benefited. Her matter of fact approach is refreshing and ensures you get where you want to be much quicker than we would otherwise. She is a hands on ‘do-er’ who gets things done and I recommend her to anyone who needs some real expertise in their HR.
Working with Gill has helped us develop a People Plan which goes beyond compliance
Bernard Sellars, Managing Director, Lindum Packaging
Working with Gill from People Puzzles has helped us develop a People Plan which goes beyond compliance – it has helped us as a team to achieve greater alignment and engagement with the business strategy and goals.
I found the personal development coaching I received from Lynn to be very beneficial.
Alex Calvert, Marketing and PR Account Manager, Intandem Communications Ltd
I found the personal development coaching I received from Lynn to be very beneficial. Lynn helped me to work on some very clear objectives with a good balance of supportiveness and knowing when to challenge and push me out of my comfort zone!
We are now in a strong position from a people perspective, to leverage the next 6 months and beyond
Craig Bennett, CEO, Sigma Group
Paula developed a clear People plan and road map, which has significantly moved us on. She has developed the existing HR team, and has ensured that we have progressed quickly on all the strategic initiatives that we identified. I’m confident that based on the last 6 months, with Paula’s input and contribution, we are now in a strong position from a people perspective, to leverage the next 6 months and beyond.
A very professional team
Chris Morling, Founder & CEO, Money.co.uk
It’s been brilliant to have such knowledgeable consultants help us to empower our people. Stuart and Sophie were incredibly flexible, adapting their services to our business and existing culture. I’d highly recommend People Puzzles.
Shifted my view of HR!
Gavin Pooley, Managing Director, Liquidline
I used to think that HR was all about employment law compliance and managing the administration basics. I didn’t get the hugely positive impact strategic HR could make to the business – I do now!’
Transformed my understanding
Managing Director, B2B Supplies and Support Services
Having Alison on the team is like having another MD/MBA in the business. She has totally transformed my understanding of HR.
Fantastic support!
Kerry Berry, Director, S&K Berry Associates LLP
Lynn has been a fantastic support to us and an ongoing fountain of knowledge. If you have a business and/or staff you need to take care of, you need a Lynn on your team!
Such a detailed process
Sue Ford, Director, Bridge Case Management
Lynn ran a detailed process and I wasn’t allowed to get away with anything – All relevant issues were included and dealt with objectively.
We’ve accomplished a lot!
Joseph Carr, Managing Director, Carrs Pasties
This is an inspiring story and it’s all true. I can’t believe it’s about us! We’ve accomplished a lot over the last 18 months.
Helping us shape the business
Stuart Hill, CEO, WNDirect
Carole has helped me and the business massively and added real value while helping us shape the business.
Vee has now been Albany's HR Director for a year, and has delivered a huge amount for the company
Bertie Kerr, Managing Director, Albany Associates Ltd
Vee started with a baseline study of where we were. She then presented a work plan to deliver over the coming months, and while some priorities have changed it is impressive to look back and see how much has been achieved. She has become a trusted member of the senior team, providing advice and guidance on difficult topics, and is regularly consulted by the staff for her input.
Alison joined Valleys to Coast in March 2019 on an interim basis and 18 months later is still with us!!
Joanne Oak, Chief Executive Officer, Valleys to Coast Housing
Alison has been instrumental working with me to recruit to a permanent role. Alison’s approach has been one of partnership, contributing as part of the strategic leadership team, which has been critically important given the turbulence the organisation has been through. Alison is always available, responsive and I would highly recommend her from expert HR support to
Over the last 3 years, People Puzzles has helped build a very strong people culture at the RVT Group
Phil Dupont, Director, RVT Group
We now have a clear Vision for the Companies 5 Pillars, In-house manager, leadership ‘Power 90’ Training and a rhythm of key meetings throughout each year. This has had a direct contribution to the significant growth of the company in the last 3 years… With this support from People Puzzles continuing, the company continues to grow both financially and culturally for the benefit of all.