Serving success: Expert HR solutions for the hospitality industry

Helping hospitality businesses thrive with expert people solutions.

Do you need a solution to these problems?

  • Struggling with high employee turnover, constantly needing to recruit and train new staff?
  • Difficulty attracting and retaining skilled workers, especially during busy or seasonal periods?
  • Managing employee well-being, preventing burnout, and ensuring engagement in a high-pressure environment?
  • Facing compliance challenges with employment law, from pay to health and safety regulations?
  • Maintaining a positive, productive work culture, reducing grievances, and conflicts
  • Balancing fluctuating staffing needs while ensuring consistent service quality during peak seasons and quieter periods

Our clients grow an average of 30% over a 12 month period

In the world of hospitality, your people are your greatest asset. From maintaining high customer service standards to managing the complexities of recruitment, retention and compliance, having the right HR strategy is crucial to staying competitive. At People Puzzles, we provide expert, board-level HR support on a flexible, fractional basis, helping hospitality businesses of all sizes tackle their unique people challenges head-on. Whether you need help reducing turnover, boosting employee engagement, or staying compliant with ever-changing regulations, we’re here to ensure your workforce is as strong as your brand.

Members of our team specialise in the hospitality sector, bringing years of expertise and proven strategies to help you build happier, more productive teams. With no long-term contracts and solutions tailored to your business needs, you get exactly the support you need, when you need it, without the cost and commitment of a full-time hire. We enable you to focus on delivering exceptional service, while we take care of the people side of your business.

What our clients say about us

Why choose us?

Industry-specific expertise

With a deep understanding of the Hospitality sector, we offer tailored solutions that address your unique challenges.

Risk-free, flexible contracts

We offer no-tie-in, part-time contracts, giving you the confidence to use our services with minimal risk and stop if it’s not the right fit for your business.

Immediate impact problem solving

We make an impact from day one, offering both strategic and operational support without the delays of recruitment.

Commercially driven HR strategies

We align people solutions with your business goals, driving operational efficiency and growth, rather than just solving HR problems.

Spotlight on 4 of our amazing team of over 80 HR experts

Steve Carpenter

Caffe Nero, Pret A Manger, TGI Fridays

Fractional People Director Helen Gilbert

Helen Gilbert

Tenpin, Woburn Enterprises & Rock Garden

Tessa James

InterContinental Hotels Group, De Vere Hotels, Rocco Forte, Principal Hotel Company

People Director, Vic Foster

Vic Foster

Travelodge Hotels and Keelham Farm Shop
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